ABOUT US
About Caribee
Caribee’s Marine Industry Consumer Commitment
Our dealership believes in the tenets of the Marine Industry Certified Dealership Program set forth in this Consumer Commitment. Established jointly by the Marine Retailers Association of the Americas and the National Marine Manufacturers Association, these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained and friendly employees, quality products, and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you. Caribee is proud to have served the boating community for over 75 years, and hope to continue for many more.
At Our Dealership, You Should Expect:
Sales:
- The assistance of a capable and knowledgeable sales consultant
- Advertising and representations are truthful and factual
- A written disclosure of all details associated with a purchase
- An explanation of the proper usage and operation of products
- Products properly prepared, inspected, and tested before delivery
- The delivery of new products as scheduled
- An explanation of all maintenance requirements and schedules established for your product
- An explanation and written copies of warranties on all products and major components
Service:
- The explanation of maintenance/repair plans including estimated repair time and cost
- An itemized list of all charges with thorough explanation
- Prior approval of changes in repair costs or additional charges should they occur
- Maintenance/repair work done right the first time by knowledgeable, trained technicians
- Maintenance/repair work completed when promised
- Timely notice of changes in service delivery time if delays are experienced in repair completion
- Inspection of replaced/damaged components upon presentation of the invoice/work order
Operations:
- Fair, open, and honest treatment without discrimination
- Respectful, professional, and accurate responses to all product questions and requests
- Privacy and confidentiality of customer records
Awards & Honors
Grady-White Admiral’s Circle for Excellence in Sales and Service for 16 Years
Pursuit’s Flagship Dealer Status
Yamaha Five Star Gold Dealer, the ONLY dealer in the Keys to achieve this status!
Yamaha Master Certified Technicians
Participant of the EPA’s Clean Marina Program for over five years
Participant of the EPA’s Clean Marine Retailer Program
“Best Boat Dealer” in the Upper Keys by People’s Choice Awards
